From Contact Forms to Conversational AI: The Evolution of Website Communication
For years, consumers struggled with a fundamental disconnect: the speed information could be obtained far outpaced the speed at which online customer service could take place. You could access a product page in seconds, but receiving an answer to a question about that product could take 24 hours or more.
There is still a time and place for direct communication with customers, but modern AI chat bots can answer many general customer questions and handle tasks that can be automated.
https://www.webii.net/blog/fro....m-forms-to-conversat






