IT service management (or ITSM) refers to all activities that an organization does to manage IT services. This typically focuses on a broader set of processes and practices and includes strategic planning, design, service operations, and continual improvement. In ITSM, many MSPs and organizations leverage a set of best practices known as the ITIL ITOM framework—this describes the service lifecycle model and offers recommendations for effective management. https://www.fieldengineer.com/....article/why-business
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